Frequently Asked Questions – Nurse Unlocked Help Center
Have questions? We’ve got answers.
Below you'll find the most common questions we receive about orders, downloads, shipping, product use, and more.
If you don’t see your answer here, reach out to us anytime athello@nurseunlocked.com— we’re here to support you.
1. What currency are your prices listed in?
All prices on Nurse Unlocked are listed in USD (United States Dollar).
2. When will my order ship?
We aim to process all orders within 3–5 business days.
Physical products: Shipping times vary but typically range from 5–10 business days for U.S. orders.
Print-on-demand items (books/workbooks): Fulfilled by Lulu Direct and may ship separately.
Digital products: Delivered instantly via email after purchase.
You will receive tracking information once your order has been shipped.
3. Will I receive multiple packages?
Yes, depending on your order.
Physical merchandise may ship directly from Nurse Unlocked.
Books, journals, and workbooks may ship separately through Lulu Direct.
You will receive separate tracking numbers at no additional cost.
4. Can I return or exchange my order?
Physical Products: Eligible for return within 30 days if unused and in original condition. Return shipping costs are the responsibility of the customer.
Digital Products: All digital product sales are final and non-refundable.
Please visit our Refund Policy [insert link] for full details.
5. I entered an incorrect shipping address — what should I do?
Please email us immediately at hello@nurseunlocked.com if you entered the wrong address.
If your order has not yet shipped, we will do our best to update it.
We cannot change addresses after the order has been processed.
6. How long does shipping take?
Estimated delivery times after processing:
Domestic (U.S.) Orders: 5–10 business days
International Orders: 10–20 business days (may vary depending on customs)
Tracking numbers will be emailed once your package ships.
7. What if I have a question that’s not listed here?
We’re here to help!
Please email us at hello@nurseunlocked.com.
For faster service, include your order number and a clear description of your question.