Refund policy

Returns for Physical Products
We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@nurseunlocked.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

You can always reach us with any return questions at hello@nurseunlocked.com.

 

Non-Returnable Items — Digital Products
Due to the nature of digital products, all digital product sales are final.
We do not accept returns, refunds, or exchanges on any digital downloads, eBooks, printables, or electronic files once purchased.

If you experience any issues accessing your digital product, please contact us at hello@nurseunlocked.com, and we’ll be happy to assist.

 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

 

Exceptions / Non-Returnable Physical Items
Certain types of physical items cannot be returned, including:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@nurseunlocked.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@nurseunlocked.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nurseunlocked.com.

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return your eligible item and, once the return is accepted, make a new purchase for the desired item.

 

European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in the same condition that you received them: unworn or unused, with tags, and in their original packaging, along with a receipt or proof of purchase.

Please note: Digital products are exempt from the 14-day cooling-off period and are non-refundable once downloaded or accessed.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at hello@nurseunlocked.com.